Privacy Policy

ShipRight Courier respects the privacy of its customers and is committed to handling personal information responsibly. This policy explains the types of information we may collect, why we collect it and how it may be used in connection with our courier, freight forwarding, sourcing, customs, pickup, delivery, payment and customer support services.

1. Information We May Collect

Depending on the service being used, information may include:

• Name, telephone number, email address and mailing address.
• Customer account and mailbox information.
• TRN or other information required for customs or identification purposes.
• Shipment, package, invoice, supplier and delivery information.
• Payment and transaction information.
• Customer service communications and support requests.
• Technical information such as browser, device, security and access information.

2. How We Use Information

Information may be used to:

• Create, manage and verify customer accounts.
• Identify and match packages to customers.
• Prepare invoices and process payments.
• Arrange shipping, customs clearance, pickup and delivery.
• Communicate shipment, billing, security and service updates.
• Respond to inquiries and provide customer support.
• Detect or prevent fraud, unauthorized activity and security incidents.
• Meet legal, regulatory, customs, banking and payment-processing requirements.

3. Payment Information

Card payments may be processed through third-party banking or payment processing services. ShipRight Courier does not require customers to send full card numbers or card security codes by ordinary email.

4. Information Sharing

Information may be shared only where reasonably necessary to provide our services or comply with applicable requirements. This may include carriers, warehouses, customs brokers, government agencies, banks, payment processors, delivery providers, technology providers and other service partners involved in completing a customer's transaction.

ShipRight Courier does not sell customer personal information as part of its ordinary business operations.

5. Security

We use administrative, technical and access controls intended to protect customer information against unauthorized access, misuse, alteration or disclosure. No internet-based system can be guaranteed to be completely secure, but reasonable measures are maintained to reduce risk.

6. Data Retention

Information may be retained for as long as reasonably necessary to provide services, maintain transaction and accounting records, resolve disputes, meet customs or regulatory requirements and satisfy legal obligations.

7. Customer Requests

Customers may contact ShipRight Courier regarding access to or correction of their account information, subject to applicable legal and operational requirements.

8. Updates to This Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, technology or legal and regulatory requirements. The latest version will be published on this website.

9. Contact Us

Privacy-related questions may be sent to info@shiprightcourier.com or by telephone at 1-876-402-0843.

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