Refund / Return Policy

ShipRight Courier aims to provide reliable freight forwarding, courier, sourcing, pickup, delivery, customs support and related services. Refunds, adjustments and returns are reviewed according to the service provided, shipment status, payment records, merchant policies, carrier responsibility and applicable customs requirements.

1. Refund Requests

Customers may request a review of a charge where a payment was made in error, a duplicate payment occurred, a service was cancelled before it was performed, or another billing issue requires correction.

Refund requests should include the customer's name, invoice or transaction reference, payment date, amount paid and a brief explanation of the request.

2. Services Already Performed

Charges for services that have already been completed or incurred may not be refundable. This can include freight charges, customs processing, handling, storage, delivery, transportation, documentation, sourcing, carrier charges and other third-party costs already paid or committed on behalf of the customer.

3. Customs Duties, Taxes and Government Charges

Customs duties, taxes, assessments, inspection charges and other government fees are generally outside the direct control of ShipRight Courier. Any refund of such charges is subject to the rules and approval of the relevant government agency or authority.

4. Merchant Returns

Where a customer wishes to return an item to the original merchant or supplier, the customer must first obtain the merchant's approval where required. Return labels, return authorization numbers, additional freight, handling charges and written instructions may be required before ShipRight Courier can process the return.

5. Card Payment Refunds

Approved refunds for card transactions will normally be returned to the original payment method used for the transaction. The time required for the credit to appear on the customer's account may vary depending on the bank, card issuer and payment processor.

6. Incorrect or Duplicate Charges

If a customer believes they have been incorrectly charged or charged more than once for the same transaction, they should contact ShipRight Courier promptly so that the transaction can be investigated.

7. Shipment Issues

Claims involving lost, damaged, delayed or incorrectly handled shipments are reviewed based on the circumstances of the shipment, available documentation and the responsibility of the applicable carrier, warehouse, supplier or other service provider.

8. How to Request a Refund or Adjustment

Customers may contact ShipRight Courier at info@shiprightcourier.com or by telephone at 1-876-402-0843.

Each request will be reviewed individually and the customer will be advised of the outcome and any additional information required.

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