Terms & Conditions

These Terms & Conditions govern the use of ShipRight Courier's website, customer portal, freight forwarding, courier, sourcing, customs support, pickup, delivery, billing and related services.

By creating an account, submitting a shipment, requesting a service or making payment to ShipRight Courier, the customer agrees to these terms as applicable to the service being provided.

1. Customer Accounts

Customers are responsible for providing accurate account and contact information and for keeping their login credentials secure. Packages should be shipped using the correct customer name, assigned mailbox number and required shipping information.

2. Shipment Information

Customers are responsible for providing accurate descriptions, invoices, values, quantities, supporting documents and other information required for shipping or customs processing.

3. Prohibited and Restricted Items

Customers must not ship goods that are unlawful, prohibited or restricted unless all required approvals, permits and documentation have been obtained. ShipRight Courier may refuse, delay or return cargo that cannot legally or safely be transported or cleared.

4. Customs and Government Charges

Customs duties, taxes, assessments, inspection fees and other government charges are determined by the relevant authorities. Customs classifications, valuations and assessments may change after review or inspection.

Customers are responsible for applicable customs duties, taxes and government charges associated with their shipments.

5. Freight and Service Charges

Customers are responsible for freight, handling, processing, customs, storage, delivery, transportation and other applicable service charges. Charges may vary according to weight, dimensions, shipment type, carrier charges, destination and services requested.

6. Payments

Payment may be required before packages or cargo are released, delivered or otherwise completed. Card payments may be processed through an approved bank or secure third-party payment gateway.

Customers are responsible for ensuring that payment information provided is accurate and that they are authorized to use the selected payment method.

7. Shipping and Delivery Times

Shipping and delivery timelines are estimates and may be affected by airlines, shipping lines, customs inspections, weather, carrier delays, government actions, supplier delays, port or airport operations and other circumstances outside ShipRight Courier's direct control.

8. Pickup and Delivery

Identification, authorization or signature may be required before cargo is released. Additional conditions may apply where another person is collecting on behalf of the customer.

9. Storage

Storage charges may apply where packages or cargo remain uncollected beyond the applicable free-storage period. Customers are responsible for collecting shipments within the communicated timeframe.

10. Returns and Refunds

Returns, refunds and billing adjustments are subject to ShipRight Courier's Refund / Return Policy and are reviewed according to the status of the service, payment records and applicable third-party charges.

11. Loss, Damage and Delays

Customers should report loss, damage or other shipment concerns promptly and provide supporting documentation where requested. Responsibility for a claim may depend on the circumstances and the actions of carriers, warehouses, suppliers or other third parties involved in the shipment.

12. Service Availability

ShipRight Courier may temporarily suspend, limit or modify a service where necessary for operational, security, regulatory or legal reasons.

13. Website Use

Customers must not misuse the website or customer portal, attempt unauthorized access, interfere with system operation, submit fraudulent information or use ShipRight Courier systems for unlawful activity.

14. Changes to These Terms

ShipRight Courier may update these Terms & Conditions from time to time. The current version will be published on the ShipRight Courier website.

15. Contact Information

Questions regarding these terms may be sent to info@shiprightcourier.com or by telephone at 1-876-402-0843.

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